Privacy Policy
Last updated: August 10, 2026
Plain Language Summary
We collect basic information from our business customers to process orders and verify licenses. We don't sell your data. We don't track you across the web. We use cookies only to keep our website working. This policy explains what we collect, why, and your rights.
What We Collect
We collect information only from licensed retailers and business customers who contact us or apply for an account. This includes:
- Business information: Company name, business address, phone number, email
- Verification documents: Tobacco retailer license, business license, resale certificate, tax ID (for account verification only)
- Contact history: Phone calls, emails, and support conversations
- Website usage: Pages visited, time on site (not personal behavior tracking)
- Cookies: Technical cookies only — no tracking cookies, no advertising cookies
Why We Collect It
- To verify your business license and age (required by law)
- To process orders and arrange delivery
- To quote wholesale pricing and manage accounts
- To respond to your questions and support requests
- To comply with tobacco and tax regulations
- To keep our website safe and working properly
How We Use Your Data
Your information is used only for:
- Opening and managing your wholesale account
- Verifying your business license (compliance with California law)
- Quoting pricing and processing orders
- Sending order confirmations and delivery updates
- Customer service and support
- Preventing fraud and enforcing our terms
We do not:
- Sell your data to third parties
- Use your data for marketing or advertising
- Share your data with other tobacco companies
- Track your browsing outside our website
- Create profiles for targeted advertising
Who Has Access to Your Data
Your information is shared only with:
- Our team members (to process your order and manage your account)
- Our payment processor (to process payments)
- Shipping and delivery partners (to deliver your orders)
- Law enforcement, if required by law
We do not share or sell your information to marketing companies, data brokers, or advertisers.
Cookies
We use cookies only to make our website work. Our cookies:
- Store your age verification (so you don't see the age gate every visit)
- Store your cookie preference
- Keep you logged in to your account
- Help us understand which pages are most useful
We do not use cookies to track you across the web or build profiles for advertising.
California Resident Rights (CCPA & CPRA)
If you live in California, you have the right to:
- Know: What personal information we collect and how we use it
- Delete: Ask us to delete your information (with limited exceptions for compliance)
- Opt-out: Opt out of any data sales (we don't sell data, but you can request confirmation)
- Non-discrimination: We will not discriminate against you for exercising these rights
To exercise these rights, email Support@hypewholesale.com with your request.
Data Security
We protect your information with industry-standard security measures, including:
- Secure HTTPS encryption for all data transmission
- Restricted access (only employees who need it can see your data)
- Secure password protection for accounts
- Regular security reviews
However, no security system is 100% safe. We will notify you of any data breach affecting your information.
How Long We Keep Your Data
- Account information: As long as your account is active, plus 7 years for tax and compliance records
- Website cookies: Until you clear your browser (or up to 1 year)
- Email communications: 2 years, then deleted
- Payment information: Not stored by us (handled by our payment processor)
Age Verification & Compliance
We require age verification (21+) to access this site. This is a legal requirement for tobacco and vapor products in California. When you confirm your age, we store this in your browser (not on our servers).
All employees verify they are at least 21 years old. We comply with all California tobacco and vapor regulations, including the Unflavored Tobacco List (UTL) requirements.
Your Privacy Rights
You can:
- Request a copy of your information
- Correct information we have about you
- Delete your account and information (with exceptions for legal requirements)
- Opt out of non-essential communications
To exercise any of these rights, email Support@hypewholesale.com.
Third-Party Links
Our website may link to other sites. This privacy policy applies only to our site. We are not responsible for the privacy practices of linked websites. Always review their privacy policies.
Contact Us
Questions about this privacy policy? Contact us:
- Email: Support@hypewholesale.com
- Phone: (916) 846-8944 — M–F 7am–6pm, Sat 7am–6pm (PT)
- Address: Hype Wholesale, 1400 Enterprise Blvd, Ste 20, West Sacramento, CA 95691
Changes to This Policy
We may update this privacy policy. When we do, we'll update the "Last updated" date at the top. We'll notify you of material changes by email or by posting a notice on this site.